Shipping Policy

This Shipping Policy applies to all orders placed through the GLUBEE website/store. By using our Services or placing an order, you agree to this policy. This policy should be read together with our Terms of Service and Refund Policy.

1. Order Processing

• Orders are processed after payment confirmation. Processing usually takes 1-3 business days.

• Orders are processed Monday through Friday, excluding U.S. public holidays.

• During peak seasons, holidays, or high order volumes, processing may take up to 5 business days.

• Once your order ships, we will send a shipping confirmation and tracking information to the email address provided at checkout.

• If you need to change your shipping address, please contact us as soon as possible at 17376860939@163.com. We cannot guarantee changes after an order has been placed.

2. Shipping Destinations

We currently ship to [the United States and selected international destinations]. If your country/region is not available at checkout, we do not currently ship to that address.

3. Shipping Rates and Estimated Delivery Times

Shipping charges are calculated at checkout based on destination, weight, dimensions, and shipping method.

These are estimates only and do not include order processing time or customs clearance. Actual delivery may be delayed by carriers, weather, holidays, customs, or other events beyond our control.

4. Order Tracking

Once your order ships, we will send a tracking number to the email address you provided. Tracking information may take 24-48 hours to update on the carrier's website. If tracking has not updated for a long time, please contact the carrier first, then contact us.

6. Delays, Lost, Stolen, or Damaged Packages

• Delivery Delays: We are not responsible for delays caused by carriers, customs, weather, strikes, holidays, force majeure, or other events beyond our control. We will provide reasonable assistance.

• Lost/Stolen: If tracking shows delivered but you did not receive the package, please contact the carrier immediately and notify us. We may require you to file a claim with the carrier.

• Damaged/Wrong Item: Please contact us as soon as possible after delivery, preferably within 48 hours, with your order number, photos, and a description of the issue. We will evaluate the issue and arrange a replacement or refund where appropriate.

• To the fullest extent permitted by law, risk of loss passes to the buyer once the order is handed to the carrier. Nothing in this policy excludes any rights you may have under applicable law.

7. Incorrect Address and Undeliverable Packages

• Please ensure your shipping address is complete and correct at checkout. Customers are responsible for failed deliveries due to incorrect, incomplete, or unattended addresses.

• If a package is returned due to an address issue, we may reship it at an additional shipping cost, or refund the order minus original shipping and return shipping costs.

• If you refuse a package, refunds may be issued minus original shipping and return shipping costs.

8. Returns and Refunds

Return eligibility, return shipping, and refund processing are governed by our Refund Policy. Unless an item is defective, damaged, or incorrect, return shipping arrangements will be handled in accordance with our Refund Policy.

9. Contact Us

GLUBEE
Email: 17376860939@163.com
Address: 8140 Caliente Rd, HESPERIA, CA, 92344, US